According to annual surveys conducted by Qualified Remodeler Magazine, a shocking “50% of all homeowners surveyed would not hire their contractor again”. Home improvement is an investment of both time and money. So why would any homeowner accept these 50/50 odds?
At Burr Roofing, Siding & Windows, we have successfully defied these odds, satisfying over 11,500 customers while creating and upholding long-term relationships. When you become a valued customer at Burr Roofing, Siding & Windows you will see that customer satisfaction is our main objective, next to a job well done.
So what ensures that you join Burr’s 98% customer satisfaction rating throughout your “Life Improving Home Improvement”?
As a homeowner, proceeding with major home improvements can often be intimidating. This may lead to reservations when it comes to hiring a trustworthy remodeler. Fortunately, with Burr’s meeting process and quality craftsmanship, your remodeling experience will be as smooth, easy and enjoyable as possible. Since 1969, we have kept this promise to over 11,000 clients throughout the state of Connecticut, maintaining an A+ rating with the Better Business Bureau. Our satisfied customers are a testament to the quality of “Life Improving Home Improvement” that Burr Roofing, Siding & Windows can bring to your home!
We recognize that home improvement projects are composed of multiple moving parts, dependent on each other for efficiency and customer satisfaction. It is natural to focus on the nuts and bolts of any project, but industry studies show the intangibles are truly what make or break home improvement projects. Common complaints rise within the industry include communication problems, unrealized expectations, and unforeseen additional costs. In response, we have made a commitment to systems, policies, and procedures, ensuring a successful project.
We are always available to our valued customers. A live receptionist will always answer your call during business hours, Monday through Friday 7:00 AM to 4:30 PM, with the exception of holidays. After scheduling an appointment, you can count on Burr Roofing, Siding & Windows to show up on time and prepared. If there is a change in our schedule, you will be notified beforehand. Daily, open communication throughout your project will provide clarity, avoiding potentially unrealized expectations. In addition, we will immediately notify you of any unforeseen additional costs during the project. If an additional work order is necessary, we will not proceed without speaking with you directly regarding the scope of work and pricing. It is our goal to keep you informed and at ease from start to finish, ensuring your satisfaction. Yes, at times exterior remodeling can be overwhelming, but we will provide you with all of the tools and information needed to act as a construction expert while investing your money and time in your remodel.